At Amp Up, we stand behind the products we sell and want you to be satisfied with your purchase. Please review our Return & Refund Policy before placing your order.

30-Day Return Policy

You may request a return within 30 days of confirmed delivery of your order.

To qualify for a return, the product must:

• Be in its original condition and free from damage caused by misuse, accidents, improper installation, or unauthorized modification.
• Include all original accessories, components, manuals, and packaging.
• Be accompanied by proof of purchase or your order number.

Exchanges — Defective Products Only

Exchanges are available only for products that are defective or arrive with a manufacturing defect.

If your product is defective, please contact us within 30 days of confirmed delivery. We may request photos, videos, or other information to help verify the defect.

If the defect is confirmed and the product qualifies for an exchange, we will provide instructions for returning the defective item and, when available, replace it with the same product.

Exchanges are not available for:

• Products damaged through misuse, accidents, or improper installation.
• Products that have been modified or altered without authorization.
• Normal wear and tear.
• Buyer’s remorse or a change of mind.
• Products that are functioning as intended.

If the same product is unavailable, we will contact you to discuss an appropriate resolution.

Refunds

Once your returned item is received and inspected, we will notify you whether your return has been approved. If approved, your refund will be processed to the original payment method.

Please allow your payment provider additional time to post the refund to your account.

Processing Time

Any return, exchange, or refund request may take up to 10 days to process. Processing times may vary depending on the item, inspection process, and circumstances of the request.

Return Shipping

Customers are responsible for return shipping costs for standard returns. If an item arrives damaged, defective, or incorrect, Amp Up will cover the applicable return shipping costs.

For defective products, please contact us before shipping the item back so we can provide return instructions.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or contains the wrong item, please contact us as soon as possible so we can review the issue and determine the appropriate resolution.

How to Request a Return or Exchange

To request a return, report a defective product, or ask questions about this policy, please contact:

Amp Up Customer Support

Amp Up
467 N 3rd W
Rigby, ID 83442
United States
Phone: 208-757-2485
Email: Jayden@ampupelectronics.com

Please include your order number, a description of the item, and the reason for your return or exchange.

We reserve the right to review each return and exchange request and determine eligibility in accordance with this policy.